Skip to main content
All CollectionsGuidesIntegrations
How does the Jira integration work?
How does the Jira integration work?

Learn more about setting up and using the BlueTally Jira integration

Updated over a week ago

BlueTally seamlessly integrates with Jira ITSM by showing you a list of all assets currently checked out to the reporter of a ticket directly in Jira.

Setup

To setup the Jira integration, you'll need to install our application from the Atlassian Marketplace to your Jira instance. Please find the link to the application here.

Configuration

Once you've installed the application, please click on Manage your Apps in Jira, find the BlueTally for Jira application and click on Configure:

Here you'll see two options, Update Visibility and Update API Key:

Start by selecting which Jira projects you'd like the integration to appear in and click on the Submit button below the form.

To get your API Key, please sign into your BlueTally account, click on the Profile icon in the top right corner and click on the Settings link. Then, please click on the API Keys link on the left side of the screen, and click on the Create API Key button.

That will generate an API key that you can copy and paste into the API Key field in Jira. Once you've pasted the API key into Jira, please click on the Submit button below the form.

Once you've pasted the API Key from BlueTally into Jira, and you've selected which projects in Jira you want the integration to appear in, the configuration has been completed and the integration is ready for usage.

Using the Integration

Once you've completed the configuration, you'll see the BlueTally integration appear in the sidebar of all tickets in Jira for the project(s) you specified in the configuration:

Clicking on it will show you a list of all the assets currently checked out to the reporter of that ticket. You'll also see a button to take you directly to the View Employee page in BlueTally for the reporter of the ticket, as well as a direct link to the Show Asset page for the assets checked out to them:

You'll see a list of all assets currently checked out to this employee in BlueTally with the following details:

  • Asset ID

  • Asset Name

  • Product

  • Manufacturer

  • Category

  • Serial Number

  • Checkout Date

  • Warranty Expiration Date

  • End of Life Date

  • Next Audit Date

  • Last Audit Date

  • Last Maintenance Date

The integration uses the Reporter Email field to lookup corresponding employees in BlueTally, so you need to ensure all your employees are added to BlueTally for the integration to work as intended.

Frequently Asked Questions

Am I able to customize which fields appear for the asset in Jira?

Unfortunately not as of now, although this functionality is planned for the next version of the integration.

Can I show custom fields from BlueTally in Jira?

This isn't possible now, but it's on the roadmap for the integration.

Can I make changes to my BlueTally account from the Jira integration?

Unfortunately not, it is currently a one-way integration from BlueTally to Jira, and you won't be able to make any changes to your BlueTally account from Jira. However, this is also on the roadmap for the next version of the integration.

Did this answer your question?