BlueTally seamlessly integrates with Dell, allowing you to get detailed warranty information for all Dell devices automatically added to your assets.
Setup
To enable this integration, please start by going to your BlueTally account settings and clicking on the Auto Warranty Lookup section. There you'll be able to see the option to enable the automatic warranty lookup:
Once you've enabled the automatic warranty lookup, you'll need to make sure of two things for the warranty details to be fetched:
That the product the asset is using has the Manufacturer Name set to Dell (case-insensitive)
That the asset's Serial Number field is filled out with a valid Dell serial number
Once you've ensured those two things, the integration will automatically fetch the warranty details for all your Dell assets in the next sync, which runs once an hour. Please note that it can take a few hours for all your warranty information to be fetched.
Finding the Warranty Details
When the sync has completed, you'll see a dedicated Dell Warranty Information section appear on the Show Asset page for all your assets that lists all the warranty coverage for that specific device. This includes:
Warranty Name and Coverage Description
Start Date
End Date
If you have multiple warranty coverages for the same asset, they will all appear here.
You will also see the warranty expiration date from Dell in the All Assets table, as well as in the End of Life & Warranty Report. If an asset has multiple warranty coverages, we use the expiration date of the warranty with the latest expiration date.
Warranty Start Date as the Asset Purchase Date
If you want to use the Warranty Start Date from Dell as the Purchase Date of the asset, you can enable the corresponding toggle. The integration will then set the earliest start date among all warranties for the device as the asset's purchase date.
You can also use the Apply for All Existing Assets button to retroactively have this set for all your existing assets that have already completed their warranty sync.
Refreshing the Warranty Information
BlueTally only fetches the warranty coverage for an asset one time when you create the asset. If you've extended or changed the warranty coverage of a device after it was added to BlueTally, you can use the Refresh Warranty Information button. This will fetch the latest warranty coverage for that asset directly from Dell.
Frequently Asked Questions
How long does the first sync take after enabling the integration?
As the warranty sync runs hourly, it can take up to one hour for you to start seeing warranty information fetched for your assets. Please note that it can take a few hours for all your warranty information to be fetched, based on the number of assets you have.
I have multiple Dell warranties on an asset. Which date are you using for the asset's warranty expiration field visible in the asset export, asset table, and End of Life & Warranty Report?
If an asset has multiple warranty coverages, we use the expiration date of the warranty with the latest expiration date.
Is it possible to export a list of all the warranty coverages for an asset?
Unfortunately, that's not possible, as of now, we only show you a list of all the detailed warranty coverage on the Show Asset page.